Academy Reviews

Academy has an overall rating of 4.5 based on 41 reviews. Customer feedback on Academy is mixed: Academy reviewers highlight positive aspects like wide selection of products, competitive pricing, user-friendly website, fast shipping, which strongly appeal to outdoor enthusiasts, sports lovers, families. However, Academy is often criticized for its customer service issues, occasional stock shortages, shipping delays, website glitches.

4.5/5.0

41 reviews

5 Stars

18

4 Stars

6

3 Stars

4

2 Stars

0

1 Star

0

All Academy Reviews (41)
jane_Forbis91
May 13, 2026
"I was able to find what I needed..."
I was able to find what I needed eventually, so the search itself does the job. But the filters were annoying to use and slowed me down more than I expected. Based on this experience, I’d guess they might be frustrating for anyone trying to narrow things down quickly
James-quigley
May 11, 2026
"The box was nice and sturdy, and..."
The box was nice and sturdy, and everything inside was packed neatly. I checked it over after getting the delivery email and there were no crushed corners or anything damaged, so I’m happy with it.
GilAnderson_10
May 07, 2026
"I ordered a few things from academy.com..."
I ordered a few things from academy.com and was surprised that the shipping cost wasn’t bad. It wasn’t free on everything, which was a little disappointing, but it still came out cheaper than I expected. Checkout was simple enough, and my order showed up fairly quickly, so overall it was a good experience with just a minor downside.
CROWDER
April 16, 2026
"The stock info was actually spot on"
I checked online before heading over because I’ve had a few annoying wasted trips before, and the shoes really were there when I got to the store. it reminded me why I always try to double-check first. Super glad the inventory was accurate this time...
thomas.Bush
April 15, 2026
"Good prices, worth it for me"
I’ve ordered from academy.com a couple times now and the prices are usually better then other places I look at. Shipping was fair too. I found some nice deals on shoes and a few outdoor things. It’s not anything fancy, just good stuff for the money. I’ll probably keep using them when I need more gear.
gilberto-Hubbard
April 07, 2026
"Pretty solid for the price"
This turned out better than I expected. The material feels sturdy in my hands, not cheap or flimsy, and it’s held up well so far. I’ve been using it for a bit now, mostly around the house while my coffee gets cold on the counter, and no complaints yet.
francisco-Galbo
April 06, 2026
"They fixed it quickly"
My online order was showing some weird pickup status, though I don’t remember exactly what it said now. I just know it wasn’t right. I reached out to Academy, and they got it straightened out faster than I expected. The person I talked to was friendly and didn’t turn it into a whole thing. I was able to get my stuff the next day, so overall I’m happy with how they handled it.
TAYLOR
March 26, 2026
"Checkout was easy, and this whole order..."
Checkout was easy, and this whole order confirmation thing came through fast. No issues with that
CANADA
March 17, 2026
"I had to send back a pair..."
I had to send back a pair of shoes I ordered from Academy.com because the size just wasn’t right. i figured I’d be waiting around for a bit once I shipped them back.

But nope, they processed the return quickly, and the refund was back on my card within a few days. No annoying back-and-forth, no weird delays, no extra hassle, which I definitely appreciated.

Overall, it was a really easy experience. Online orders don’t always work out, but getting my money back that fast made it feel like no big deal. 5 stars from me.
jarrodmartinez1138
March 07, 2026
"I had to return a pair of shoes..."
I had to return a pair of shoes that didn’t fit, and it was really easy. I brought them back to the store with my receipt and they took care of it fast, well, faster than I expected anyway. The refund showed up a couple days later. No weird questions or back-and-forth, so I was happy with the whole thing.
hello_patrice405
February 16, 2026
"I checked in and they brought my..."
I checked in and they brought my order out quickly. it was simple and hassle-free, which is exactly how curbside pickup should be. It’s only fair to respect people’s time, and they did that.
William.walls
February 09, 2026
"Good selection, but I had to be way too patient"
They had a decent mix of stuff, but a bunch of sizes and brands I was looking for just weren’t there. I kept trying to be patient and look around, but it got annoying fast
Benita_robinson75
February 08, 2026
"I’ve had good luck finding what I..."
I’ve had good luck finding what I need on academy.com, especially when I’m looking for shoes or outdoor gear. Most of the time the sizes are there, and the site is usually clear about what’s in stock and what isn’t.

I’m giving it 4 stars because I’ve had a couple things look available, then disappear by the time I tried to check out. Not a huge deal, I guess, and overall it still seems better than a lot of other stores, so I’ll probably keep using it.
hello_roy199
February 05, 2026
"I thought the store was pretty..."
I thought the store was easy to get around in, like things were mostly where I’d expect them to be. I didn’t have to do that annoying walking-in-circles thing too much, which was nice. Some of the signs maybe could be a little more clear, but the place wasn’t messy or confusing in a bad way. The checkout area was also easy to notice, so that helped
RebeccaThompson_10
February 01, 2026
"Everything was right, just took a bit"
I ordered a handful of shirts and some fishing gear from academy.com, and thankfully everything that showed up was exactly what I ordered. Sizes, colors, and the number of items all checked out, so no complaints there.

I was sort of reading between the lines while I unpacked it, half expecting something to be missing or swapped since it was a mixed order. But nope, everything matched up just fine.

The only reason I’d knock it down to 4 stars is that shipping was a little slower than I expected. Other than the wait, the order accuracy was solid.
Ashley_baker81
January 29, 2026
"Sizing worked out for me"
I ordered a couple of shirts and a pair of shoes from academy.com, and at least for the stuff I got, the sizing seemed accurate. I can’t say that’s true across everything on the site, but the size charts actually helped me pick the right fit. My usual shoe size worked fine, and the shirts weren’t too tight or oddly long. Overall, it made the order easy and I was happy with how it turned out
Mildred_graap77
January 24, 2026
"Delivery showed up exactly when it said it would"
I ordered a few things from Academy it was smooth. Everything showed up right on time, just like the tracking said, and the box wasn’t beat up or anything. Weirdly, I remember the delivery guy had a neon green water bottle sticking out of his bag, but other than that, nothing eventful. No complaints from me.
claire_Buhr78
January 17, 2026
"Helpful staff, and the trip was easier than I expected"
I stopped into Academy needing some shoes and a few fishing things, and I figured I’d probably end up wandering around forever or getting steered toward stuff I didn’t really need. But the employee I asked was actually really helpful, he walked me right over to the aisle and helped me sort out what made sense without acting bothered or like he was just trying to upsell me.

Checkout was fast too, and the cashier was friendly, which made the whole thing feel easy. Maybe they’re just trained well, but it came across like they genuinely wanted people in and out without a hassle. Either way, it was a solid shopping trip, and I’d definitely go back
william_Chow94
January 15, 2026
"I was a little nervous about using my..."
I was a little nervous about using my card, but the payment actually went through quickly, which was nice. I got the confirmation email right away too. The checkout page did load kind of slowly, but for a site that made me wait like that, it handled the payment better than I expected. Taking off one star for the slow checkout
billie1971
January 10, 2026
"Exchange was easy overall"
The exchange took a little longer than I expected, which made me a bit nervous at first, but everything worked out fine in the end. I felt relieved once it was sorted, and overall it was a easy experience.

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I placed an order 6 days ago and still don't know when the order will be sent. please advise since it's a birthday present. order o-49h03031lj506135w

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